Terms & Conditions

Last updated: November 2026

These terms apply when you use this website or book with Novoya Travels (“we”, “us”), a sole proprietorship based in Bengaluru, Karnataka (formerly Uttar Pradesh), GSTIN 09IPBPK3271R2Z4. Please read them before you book.

1. Our role

We plan and arrange travel. Flights, hotels, cruises, transport and activities are provided by independent suppliers, and we act as an agent in arranging them. Each supplier’s own terms, including its change and cancellation rules, also apply to your booking. We will share the important ones with you before you pay.

2. Itineraries, prices and fees

Itineraries on this website are sample plans and every trip is customised, so prices are given on request. A quote is valid only for the period stated on it. Prices and availability can change until your booking is confirmed, because suppliers set them. Unless your quote says otherwise, prices do not include visas, travel insurance, personal expenses or anything else not listed.

Our service fee is fixed, charged on top of supplier costs and shown on its own line in your quote. Payment and cancellation terms are also written into every quote.

Novoya service fee in ₹, plus GST. Supplier costs are quoted separately. Service fees for visas, cruises and other services are shared in your quote.

3. Booking and payment

• Your booking is confirmed only when we have received your payment and sent you written confirmation. You approve the plan before anything is booked.
• 100% of the booking amount is needed to confirm your booking, and all payments must be cleared at least 1 day before departure.
• Applicable taxes, including GST and any tax collected at source on overseas travel, are added as the law requires.
• Please check names and dates against your passport. Correcting them later may cost extra or may not be possible.

4. Changes and cancellations

• Please tell us in writing as soon as you need to change or cancel.
• Supplier charges apply as set out in their rules, and some fares and rates are non-refundable.
• Our service fee is not refundable once work on your booking has started.
• Refunds are paid once we receive them from the supplier, to the original payment method, usually within 7 to 14 working days.

If a supplier changes or cancels your booking, we will help you find alternatives and claim any refund you are due.

5. Visas and travel documents

• You are responsible for holding a valid passport, visas, health documents and any other entry requirements.
• We start your application once all your documents are ready and complete.
• We help you prepare and submit applications, but the decision belongs to the embassy or immigration authority. We cannot guarantee approval or processing times.
• Visa fees and our service charges are not refundable if an application is refused, delayed or withdrawn.
• The documents you give us must be true and complete. Visa information on this website is general guidance and can change without notice, so always follow your final checklist.
• We recommend refundable or hold bookings until your visa is approved.

6. Travel insurance and health

We strongly recommend suitable travel insurance for every trip, and some destinations or cruises require it. Please tell us about any medical or accessibility needs before you book, so we can check whether suppliers can meet them.

7. Cruises

Cruise bookings also follow the cruise line’s contract. Itineraries, ports and schedules may change for weather, safety or operational reasons, as the cruise line decides.

8. Corporate clients

These terms apply to corporate travel unless we have signed a separate agreement, which then takes priority. We issue GST-ready invoices using the details your organisation gives us, and your organisation is responsible for making sure those details are correct.

9. Events outside our control

We are not responsible for failure or delay caused by events beyond reasonable control, such as natural disasters, severe weather, strikes, war, epidemics, government action or supplier insolvency. We will still do what we reasonably can to help you.

10. Our responsibility

We will arrange your travel with reasonable care and skill. We are not responsible for the acts, omissions or services of independent suppliers. To the extent the law allows, our total liability for any claim is limited to the service fees you paid us for that booking. Nothing in these terms removes rights you have under consumer protection law.

11. Using this website

The content, branding and design of this website belong to Novoya Travels or its licensors, and you may not copy them for commercial use without our permission. We work to keep information accurate, but details such as seasons, routes and visa rules can change.

12. Complaints

If something goes wrong, please tell us straight away, during your trip if you can, so we can try to fix it. You can reach our Grievance Officer at hello@novoya.in. We will acknowledge your complaint within 48 hours and aim to resolve it within one month.

13. Governing law

These terms are governed by the laws of India, and the courts of Bengaluru have jurisdiction, subject to your rights under consumer protection law.

14. Contact

Email hello@novoya.in. Please also read our Privacy Policy.